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999 (emergency telephone number) A sign on a beach in Whitstable, United Kingdom, advising readers to dial 999 and to request for the coastguard in the event of an emergency. 999 is an official emergency telephone number in a number of countries which allows the caller to contact emergency services for emergency assistance.
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In Canada and the United States, the telephone number 711 is used for the Telecommunications Relay Service. In the U.S., every phone company is required to connect persons who dial 711 to a TRS call center from a working number. [10] In July 2007, the Federal Communications Commission ruled that the 711 requirement extended to VOIP telephony. [11]
Contact center telephony. In marketing, contact center telephony is the communication and collaboration system used by businesses to either manage high volumes of inbound queries or outbound telephone calls keeping their workforce or agents productive and in control to serve or acquire customers. This business communication system is an ...
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